This audit was conducted pursuant to Act 94 of the 2003 Regular Session, which
requested a management audit of the Hawaii Public Utilities Commission
(commission) and the Division of Consumer Advocacy (division). The commission
regulates all chartered, franchised, certificated, and registered public utility
companies that provide electricity, gas, telephone, telecommunications, private
water and sewage, and motor and water carrier transportation services in the State.
The division represents the interests of consumers of utility services before any
state or federal agency.
We found that the commission and the division did not have strategic plans to guide
their respective agencies. More importantly, neither agency had a vision of